The Vi-Spring Lifetime Guarantee

We cannot know how many years of luxurious comfort your bed will bring you, so the Vi-Spring Pledge offers you this absolute guarantee of quality – no matter how long you have owned your bed, should it fail you through faulty workmanship, we will repair or replace it.

The Vi-Spring Promise

And if having bought your bed and tried if for at least 30 days, you decide the spring tension is not perfect for you, Vi-Spring will replace your mattress*.

The Vi-Spring Pledge

A promise to replace your bed if it is not perfect for you, plus a lifetime guarantee – the Vi-Spring Pledge can give you ultimate peace of mind.

* Terms and Conditions apply. Your Vi‑Spring Promise is valid when your purchase is made from a retailer with display beds and where you have been given expert individual advice to assist in your comfort selection. The Promise is effective for 90 days from the date of delivery. It does not apply to online purchases and display beds.

4. How long does a bed last?

There are no rules defining how long a bed should last. However, a good bed is expected to last between 10-15 years, although top-quality beds can sometime exceed this. It is more important that your bed is comfortable and supportive while it lasts. The Sleep Council recommends changing your bed every 7-10 years.

5. Is there anything else I should know about my new bed?

If your old bed was 10 years old or more, the springs will have softened with constant use, particularly in the hip and shoulder areas, and your body will have adjusted to this over the years. Any new bed will therefore feel firmer and will take a little time to adjust to. It’s not unlike a new pair of shoes. Continual use, flexing and movement will imperceptibly change the feel until - almost unnoticed - they’re as comfortable and familiar as a favourite pair of slippers. This is just as true of beds.

Vi-Spring Guarantee FAQs

1. How long is the guarantee valid?

All Vi-Spring mattresses are guaranteed against manufacturing faults for the lifetime of the bed – this does not include normal wear and tear. See certificate for full terms and conditions.

2. What is the optimum turning frequency for your mattress?

There is no need to turn a Vi-Spring mattress regularly. The mattress does benefit from occasional turning during the first few months of use (this allows the fillings to settle evenly to provide the ultimate level of support).

3. Can the mattress be cleaned?

No. We do not recommend any wet cleaning of the mattress as this can damage the upholstery fillings within the mattress.

If your question has still not been answered, please contact us at: questions@vispring.co.uk

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